Klarna Manual
Klarna is a form of payment on account. You buy our most beautiful wedding accessories with a payment term of up to 30 days, without interest or additional costs!
To get started you need a Klarna account which you can manage in the Klarna app or on the Klarna website. In this account you need to link your bank account so you can pay super easy. After linking your payment details, you can easily click on Klarna as a payment option during checkout. It’s that easy! In your Klarna account you can view all your details regarding the invoice, payment term and payment options. We will send the invoice to Klarna as soon as your order has left our warehouse.
See the information below to learn everything about Klarna!

➤ How do I use Klarna?

1. To get started, you'll need the Klarna app, which you can download from the App store or the Google Play store. If you don't want the Klarna app, you can also log in to the Klarna website with your e-mail address. You need to enter your information and create an account. You can also add your account or credit card directly here to make payments even easier.
   To pay quickly and securely, it is important to link your bank account.
2. Go to: ‘My Klarna’.
3. Click on payment options.
4. Enter your bank details and complete all steps to link your bank account.
5. If you want to order from us and you want to pay with Klarna, during checkout, simply click on ‘post-pay’ with the Klarna logo in front of it. Follow the on-screen instructions to complete your purchase.

➤ When do I need to pay my bill?
Log into Klarna's app to see what the due date is or log into the Klarna website. Klarna will only create an invoice once your order has left our warehouse.

1. Go to ‘My Klarna’.
2. Tap orders and select the relevant order. You will now immediately see the payment information.
   • You pay on account without interest or additional fees for up to 30 days.

➤ How do I pay my bill?

1. To pay, open the Klarna app and go to ‘My Klarna’ or log in to the Klarna website.
2. Now tap payments and go to the invoice/order you want to pay.
   • Here you will also see immediately within how many days you need to pay.
3. Tap pay and follow the instructions. You can also pay with iDeal here.
   
   Good to know: No invoice with specified VAT is available.

 

➤ I can't find my invoice/order
If you can't find your invoice, there are several possibilities.

1. Make sure you are logged into the Klarna app with the same e-mail address you used to place the order.
   • Now check if you have received a confirmation e-mail from the webshop. Also check the spam folder! Once you have received the confirmation e-mail you can log in to Klarna with the e-mail address you used to place the order with the webshop.
   • Did you not receive a confirmation e-mail from the webshop? Then please contact us first.
2. Did you get a confirmation e-mail but does logging in with the e-mail address used not work? Then contact Klarna customer service to change the e-mail address associated with your order.
3. Still having problems? Please contact Klarna customer service.

It is recommended to always use the same e-mail address when shopping with Klarna.

Good to know: If you have signed in with your Apple ID with a hidden e-mail address and place an order with it, you will not see your order in the app because it is associated with a random e-mail address. In that case, please contact Klarna customer service to change the e-mail address associated with the order.

 

➤ I have not yet received my order but my payment deadline is almost up. Do I have to pay now?

1. I have yet to be receive any items from my order.
   1. In this case, you do not have to pay the invoice until you receive your complete order.
   2. If you haven't received your order yet but the payment deadline is almost up, the best thing you can do is: Note! If you do nothing, Klarna does not know that you have not received the shipment. It is therefore important to report delays in delivery. Also, follow the steps below if you only received part of your order.
2. Track your shipment:
   Use the tracking number you received from us to view the status of your delivery and the estimated delivery date.
   • I did not receive a tracking number: Please contact us We can help you find out where your shipment is. Let Klarna know that you have not yet received your order.
   • My order has been delayed: Is it not clear from the tracking number when your order will be delivered? Please contact us. We can help you find out where your shipment is. Let Klarna know that you have not yet received your order under ‘report a problem’.
   • My order has been lost: Does it turn out that your order has been lost? Report that problem to Klarna. Your invoice will be temporarily put on hold.
3. How do I let Klarna know that I haven't received my order yet?
   Go to My Klarna and select the order/invoice you haven't received yet. After this, select ‘report a problem’ and indicate that you have not yet received the order. Your invoice is now temporarily paused in Klarna. If we adjust the invoice, you will receive the invoice again. Keep a close eye on your e-mail and notifications.
4. I still can't seem to pause my invoice
   Still not able to pause the invoice/order in Klarna? Then please contact Klarna customer service.
   

I received part of my order.
If you have received part of your order, you do need to pay the invoice. In the case of a partial delivery, we split the invoice in Klarna into two parts. The part of the order that you did receive, you therefore do need to pay for within 30 days.

 

➤ How do I return my order?
It may happen that something does not fit or is not quite what you expected. Of course, you can return all or part of your order.
Good to know. It is important to register your return. Otherwise, Klarna does not know that you have returned something and a reminder fee may be charged.

 Note! If you are returning part of the order, it is also important to follow the steps below.

1. Please follow the instructions for return shipping on our website.
2. Inform Klarna that you have returned something. Then your payment will be paused until your return is processed. You do this by going to ‘My Klarna’ and selecting the relevant order. Then click on ‘report return’ and notify Klarna what you have returned.
3. Keep the tracking information for your return. This is useful as proof of your return. Did you register your return through our portal and lose your tracking code? Then please contact our customer service. In many cases, we can provide you with the number.
4. Check ‘My Klarna’ regularly for updates on your return. Once the return is processed by The Beautiful Bride Shop, Klarna will adjust the invoice and you will receive a new invoice.
   • Do you have questions about the status of your return? Then please contact our customer service.

 

➤ I want to exchange something, how does this work?

1. Please follow the instructions for exchanges on our website.
2. Please do not click on return in ‘My Klarna’, as your payment will be paused and we will not be able to process the exchange.
3. You simply have to pay the invoice for the exchanged item according to the term of Klarna.

Note! If you exchange an item, we cannot create a new invoice for you. Pay the original invoice on time and avoid reminder fees. Do you still want to return the item in the end? Then of course the money will be refunded to your account.

 

➤ I returned part or all of my order. Do I have to pay now?
No, you do not have to pay until a return is processed. If you have returned everything, the amount of the order will lapse. If you have returned part of your order, you will receive a new invoice.

Note! It is important that you have registered your return, otherwise Klarna will not know about your return and a reminder fee may be charged.

 

➤ How long will it take for me to receive the refund?
As soon as we have processed the return, we will immediately pass this on to Klarna. We will process the return within 14 days.

1. I am entitled to a full refund
   Once you have returned everything we will adjust the invoice within 14 days. Klarna will cancel the invoice and refund any amounts already paid to the account you used to pay. You can usually expect this money in your account within 5 business days.
2. I am entitled to a partial refund
   We will process the return within 14 days. If the partial refund is more than the outstanding amount on the invoice, Klarna will refund the excess amount to the account you used to pay. If the partial refund is less than the amount on the invoice, Klarna will adjust the amount on the invoice. You will receive an updated invoice from Klarna with the amount you still need to pay.
3. I haven't paid anything yet but did return part of my order
   If you haven't paid yet but have returned part of your order, you will see a new invoice in Klarna. You must pay this invoice within the specified period.
4. I still haven't received my refund
   If it has taken longer than a week for us to process your return (contact us if you have any questions about this) and the money is still not in your account, please contact the Klarna customer service.

➤ My question is not listed
Is your question not listed? Then you can always contact our customer service or the Klarna customer service.